G O L D E N

Frequently Asked Question

General Faq’s

Frequently asked questions
from clients

1.  What is a 24/7 call answering service?

A 24/7 call answering service is a professional service that handles incoming calls for businesses around the clock, ensuring that no call goes unanswered, even outside regular office hours. These services are often staffed by live virtual receptionists who can take messages, transfer calls, schedule appointments, and provide customer support based on a company’s specific needs.

2.  How to turn on Call Forwarding?

Listen for a dial tone, and press *72.
Listen for a stutter dial tone followed by regular dial tone.
Dial the number where you want your calls forwarded.
When the phone is answered by either a person or voicemail, hang up. …
Your calls will now be forwarded to the number you dialed.

3.  Who is answering my phone calls?

All of your phone calls will be answered by our warm, highly-trained customer experience experts working from distraction-free home environments here in the United States. Our people are our best asset, and soon they’ll be yours too.

4.   What if I don't know how many calls my business receives per month?

That’s what is so great about our 7 days free trial- it will give you an idea of your average call volume. That way, you will have a pretty good estimate of what your monthly bill would be if you partnered with GCS.

5.  Are you based in the United States? Where do you provide your services?

How much does an answering service cost? Is billing done by the call, by the minute or by the month?

6.  Can I change plan?


Yes! You are not locked into any plan. You can choose to upgrade or downgrade service at any time.